Privacy Policy

Effective Date: March 7, 2026

Privacy Policy for VegCrop HORECA

VegCrop Agro Products Pvt. Ltd. (“VegCrop”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how the VegCrop HORECA mobile application (“App”) collects, uses, stores, and protects your information when you use our services.

By downloading or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the App, we may collect the following information:

Personal Information

* Full Name
* Business Name
* Mobile Number
* Email Address
* Delivery Address
* Billing Address
* GST Number (if applicable)

Account Information

* Username
* Password (stored securely in encrypted form)
* Customer ID
* Order History

Device Information

* Device Model
* Operating System
* IP Address
* App Version
* Device Identifiers
* Crash Logs

Usage Information

We may collect information regarding:

* Products viewed
* Search history
* Shopping cart activity
* Orders placed
* App interactions
* Customer support requests

2. How We Use Your Information

Your information is used to:

* Create and manage your account
* Process product orders
* Deliver products
* Provide customer support
* Verify your identity
* Improve app performance
* Send order confirmations
* Notify you about offers and promotions
* Prevent fraud and unauthorized access
* Comply with legal obligations

3. Payment Information

Payments made through the App may be processed by trusted third-party payment gateways.

VegCrop does not store your debit card, credit card, UPI PIN, banking credentials, or CVV information on its servers.

Payment processing is handled securely by authorized payment service providers.

4. Location Information

If you allow location access, the App may use your location to:

* Verify delivery availability
* Improve delivery accuracy
* Provide location-based services

Location permission is optional and can be disabled from your device settings.

5. Permissions Used

Depending on features enabled, the App may request:

* Internet Access
* Notifications
* Camera (for document or profile uploads, if applicable)
* Storage or Photos (for uploading images, if applicable)
* Location (optional)

Permissions are requested only when necessary for specific features.

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

* Understand user behavior
* Improve application performance
* Monitor crashes
* Analyze feature usage

These analytics help us provide a better user experience.

7. Sharing of Information

We do **not sell** your personal information.

Your information may be shared only with:

* Delivery partners
* Logistics providers
* Payment gateways
* Cloud hosting providers
* Technical service providers
* Government authorities when required by law

All partners are expected to maintain appropriate security and confidentiality measures.

8. Data Security

We implement industry-standard administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to:

* Provide our services
* Maintain business records
* Comply with legal obligations
* Resolve disputes
* Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

10. Your Rights

You may:

* Access your personal information
* Update your profile information
* Correct inaccurate information
* Request deletion of your account (subject to legal and business requirements)
* Withdraw consent where applicable
* Opt out of promotional communications

To exercise these rights, please contact us using the details below.

11. Children’s Privacy

The VegCrop HORECA App is intended for business users, restaurants, hotels, cafés, caterers, cloud kitchens, distributors, and other commercial customers.

It is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

12. Third-Party Services

The App may integrate with third-party services including:

* Payment gateways
* Push notification services
* Analytics providers
* Cloud hosting providers

These services have their own privacy policies governing the handling of your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a revised Effective Date.

Continued use of the App after changes become effective constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

VegCrop Agro Products Pvt. Ltd.

Email: sales@vegcrop.in

Phone: +91 8169109052

Website: https://horeca.vegcrop.in/

15. Consent

By using the VegCrop HORECA App, you acknowledge that you have read, understood, and agree to this Privacy Policy.

* ✅ Personal data collection
* ✅ Data usage
* ✅ Data sharing
* ✅ Data security
* ✅ Data retention
* ✅ User rights
* ✅ Children’s privacy
* ✅ Third-party services
* ✅ Contact information
* ✅ Policy updates
* ✅ User consent

It is suitable for a B2B ordering application for restaurants, hotels, cafés, cloud kitchens, caterers, and distributors, provided the app does not collect additional sensitive data beyond what is described.